FAQs2022-03-09T14:09:59+10:00

Find the Answers to Frequently Asked Questions

What are your Express Tunnel Wash business hours?2021-11-16T09:49:02+10:00

Exterior Wash 8am – 5pm.

What are your detailing business hours?2023-12-06T17:00:53+10:00

Detailing Services: Monday to Saturday 8am – 4pm.

What are the maximum height restrictions?2021-11-16T09:49:52+10:00

2.1m in the Express Tunnel Wash. 3.5m in Self Serve Bays.

Do you have credit card payment facilities?2021-11-16T09:50:24+10:00

Yes we offer credit card payment on all of our services.

Will the Tunnel Wash scratch my car?2021-11-16T09:50:49+10:00

No, we have the latest state of the art neo-tex soft cloth, this is soft to the touch and made with non-porous self cleaning material that resists grit and dirt from becoming imbedded delivering a scratch free wash experience.

What is the daily cut off time for detailing?2023-12-06T17:01:31+10:00

No detailing on Sundays

Do I need to book for a detail?2023-12-06T17:02:11+10:00

No booking required, Just come in between 8am and 4pm, Monday to Saturday’s

Do I need to book for an exterior tunnel wash?2021-11-16T09:52:07+10:00

No booing required. Just come in between 8am and 5pm, 7 days a week.

How long does a detail take?2021-11-16T09:52:39+10:00

Depends on which detail package you choose. For example Express Wash & Vac is approximately 30 mins. Deluxe Detail is approx. 45 mins – 1 hour. It also depends how busy we are and if you’re requiring extra services on top of the detail package.

Can I leave my car with you to be detailed?2021-11-16T09:53:02+10:00

Yes as long as it is picked up by 5pm on the day of the detail.

How long does it take to go through the tunnel wash?2021-11-16T09:53:24+10:00

5 minutes.

Do you have a Coffee Lounge?2021-11-16T09:53:48+10:00

Yes we have comfortable, air conditioned Coffee Lounges with Nespresso Coffee and Snack Vending Machines, TV’s, children’s play area and IPAD stations.

Do you hand dry every car?2024-08-30T15:11:41+10:00

Yes we believe that every car should be finished with a hand dry.

Will the tunnel wash damage my paint protection?2021-11-16T09:54:29+10:00

No. Our wash runs with PH neutral products combined with our neo- tex soft cloth technology which will not affect your ceramic/paint protection.

Do you have an underbody wash?2024-10-10T14:57:53+10:00

Yes in Bay 4 at Holland Park and Bay 2 and 3 at Alderley. Just $20 for 3 minutes and delivers 23 litres a minute of town water (not recycled water) with 800 psi high pressure water jets.

How do you use a self-serve car wash?2024-08-30T10:12:27+10:00

To use our self-serve car wash and vacuum facilities, simply drive through to one of our bays and select one of our eight different wash options. We have credit card facilities at our bays to ensure you can drive in and out at your convenience. Don’t worry if you have never used a Self Serve System before – a Zoom Crew member will always be available to give you a hand.

 

How do you dry a car after a self-serve car wash?2024-08-30T10:59:44+10:00

At Zoom Car Wash, we believe it’s best to finish every car wash with a hand-dry. To dry a car after a self-serve car wash, start by using a clean, soft microfiber towel to gently wipe down the vehicle, starting from the top and working your way down. Pay special attention to areas where water tends to accumulate, like door sills, mirrors, and around trim. Ensure the towels are frequently wrung out to avoid streaks.

How often should you clean your car?2024-08-30T10:57:27+10:00

To protect your car from dirt, and grime and maintain its appearance, you should clean your car at least once a week. Regular washing prevents build-up and keeps your car well maintained for the best resell value in the future.

Visit one of our Brisbane locations to ensure you maintain your car in fantastic condition.

How many times a month should you wash your car?2024-09-02T14:01:04+10:00

Washing your car once a week is recommended to keep it in excellent condition and ensure it retains its resale value when selling. Our Wash Club makes car washes convenient with a single monthly fee, providing an easy solution for those who prefer to maintain their vehicle’s appearance year round. Enjoy the benefit of regular washes without the hassle of scheduling appointments at Zoom!

How does a tunnel car wash work?2024-09-02T14:01:48+10:00

Our tunnel car wash ensures your vehicle gets a thorough clean as it travels through our state-of-the-art conveyor system. Unlike typical automatic washes, our tunnel wash provides a superior, hands-free experience. Join our Wash Club to enjoy top-tier touches that keep your car in pristine condition effortlessly.

Does a club car wash membership work at all locations?2024-09-02T14:09:09+10:00

Memberships are specific to each site to cater to our local customers. You can use your Wash Club membership at your nearest Zoom Car Wash location to unlock your included car washes. Make sure to purchase your membership at the location most convenient for you, whether you’re a parent on the go or a daily commuter looking to enhance your car wash experience.

Do you need to wax your car after every wash?2024-09-02T14:11:05+10:00

Regular waxing is the best practice. While it’s not always necessary, we recommend it if you care about maintaining the details of your car’s appearance. With the convenience of our washes, you have the flexibility to get a wax when needed. This not only adds a glossy finish but also protects your cars’ paint against Queensland’s tropical storms and harsh sunlight.

What is automatic tunnel car washing?2024-09-30T14:01:45+10:00

Tunnel car washing is a process that uses a machine to clean vehicles. At Zoom car wash, cars are driven onto a tunnel conveyor where automated systems equipped with soft cloth technology and high-pressure water jets perform full-body cleaning. Our Car wash facilities include pre-soaking, washing, rinsing, and drying. This method is time-efficient and offers a convenient alternative that provides consistent results. 

Do you leave your car on in an automatic car wash?2024-09-30T14:02:23+10:00

To use our automatic tunnel car wash, simply drive into one of our bays and leave your car on. Here, there’s no need to wait because our car wash facilities will wash, protect and shine your vehicle in under 5 minutes. Our super clean, super fast express tunnel wash means that you don’t even have to get out of the car. This automatic car wash will have you back on the road before you know it!

What car wash is best for your car?2024-09-30T14:02:57+10:00

The best car wash for your car depends on your vehicle’s needs and your preference for convenience or quality. Our tunnel car wash minimises the risk of scratches, making it ideal for newer vehicles or those with delicate finishes. Our hand washes provide thorough, detailed cleaning but require more time and effort. If you frequently drive off-road, an underbody wash is highly effective in removing dirt, sand, and salt from your vehicle. 

Regardless of whatever process of car wash your machine needs, it’s important to remember that regular washing, waxing, and using high-quality products will help maintain your car’s paint and value. For those who prefer to wash their own vehicles, we offer self-service car wash options with easy access to quality equipment and eco-friendly products.

Do tunnel car washes scratch paint?2024-09-30T14:03:37+10:00

Tunnel car washes are an efficient and convenient way to clean your vehicle. Our modern car wash facilities use advanced cleaning technology and soft cloth brushes that are gentle on your car’s surface, leaving it spotless without scratches. With options available to cater for all kinds of vehicles, Zoom Carwash goes the extra mile to suit your needs. Join our wash club for regular, hassle-free washes and enjoy the convenience of a great car wash every time.

How does a tunnel car wash work?2024-09-30T14:04:11+10:00

Unlike typical washers, our tunnel car wash offers a convenient and efficient way to clean your vehicle. Simply drive in, and the automatic tunnel car wash does the work, using high-pressure water, soap, and wax to remove dirt from your car’s surface. Equipped with the latest cleaning technology, these car wash facilities ensure a spotless finish without scratches. 

For only $50 a month, you can join our wash club for regular cleaning and enjoy quality service from friendly staff, with vacuum stations and coffee available at our locations.

How is the 3 min Touch-Free Auto Wash different from other car washes?2024-10-03T09:21:00+10:00

The 3 min Touch-Free Auto Wash stands out from other car washes due to its advanced technology and speed. It features dual high-pressure spray arms with oscillating nozzles, providing twice the cleaning power compared to other touch-free automatic car washes. The car wash system also includes quadruple spray coverage and can handle vehicles up to 2.4 metres high, This car wash combination ensures a superior clean in 3 minutes. There is no faster automatic car wash in Brisbane. Additionally, it uses less water than traditional car wash systems, making it more eco-friendly.

What are the different car wash options available with the 3 min Touch-Free Auto Wash ?2024-10-03T09:21:53+10:00

We offer three car wash options: Clean, Cleaner, and Cleanest. Each option provides varying levels of cleaning and shine:

  • Clean: Basic car wash for dust and salt spray
  • Cleaner: Enhanced car wash with added shine and protection. For lightly soiled cars.
  • Cleanest: Premium car wash with the highest level of cleanliness and protection. For dirty cars.
How does the 3 min Touch-Free Auto Wash achieve such a thorough car wash in a short time?2024-10-03T09:22:26+10:00

The 3 min Touch-Free Auto Wash uses dual 25 horsepower motors and high-pressure oscillating nozzles to deliver twice the cleaning power of traditional touch-free, car wash systems. The system’s cutting-edge technology provides quadruple spray coverage, ensuring a comprehensive clean and car wash in just 3 minutes.

Can the 3 min Touch-Free Auto Wash handle taller vehicles?2024-10-24T14:26:58+10:00

Yes, the 3 min Touch-Free Auto Wash can wash vehicles up to 2.3 metres high, which is 15-30 cm higher than most automatic and tunnel car wash systems. This feature allows us to clean taller vehicles, including SUVs and vans.

My car has a bike rack. Is this ok?2024-10-03T09:23:41+10:00

The  3 min Touch-Free Auto Wash is designed to handle a wide range of vehicles, including those with additional accessories like bike racks.

I have a tradies ute tool box. Is this ok?2024-10-03T09:24:29+10:00

It’s perfect for tradie vehicles with tool boxes and other attachments that might not fit through friction tunnels.

Will the 3 min Touch-Free Auto Wash affect my car’s paint?2024-10-03T09:24:59+10:00

No, the  3 min Touch-Free Auto Wash is designed to be gentle on your car’s paintwork. This car wash system uses frictionless technology, meaning there is no physical contact with your vehicle’s paint during the wash.

What is the LED light show and how does it enhance the car wash experience?2024-10-03T09:25:38+10:00

The 3 min Touch-Free Auto Wash includes a LED light show that adds a visually appealing and entertaining element to your car wash experience. The light show provides a unique touch while your car is being cleaned.

How does the vertical vehicle profiling work?2024-10-03T09:26:23+10:00

The vertical vehicle profiling feature adjusts the wash pressure based on the height of the vehicle. This ensures consistent cleaning pressure across all parts of the vehicle, whether it’s a sedan or a 4WD, providing a thorough and effective wash.

How do the dual spray arms contribute to the wash quality?2024-10-03T09:26:58+10:00

The dual spray arms, equipped with multiple oscillating nozzles, provide superior coverage compared to other touch-free auto car washes. This advanced car wash feature ensures that every part of your vehicle receives a thorough wash in 3 three minutes.

What are the wait times for the 3 min Touch-Free Auto Wash?2024-10-03T09:27:25+10:00

The 3 min Touch-Free Auto Wash is designed for speed and efficiency, so you can expect to be in and out in 3 minutes, making it perfect for busy schedules.

How often should I use the 3 min Touch-Free Auto Wash to maintain my vehicle’s appearance?2024-10-03T09:27:54+10:00

The frequency of car washes depends on your driving conditions and personal preferences. For the best results and to keep your vehicle looking its best, we recommend regular weekly car washes, especially if you frequently drive in areas with dust or dirt.

What makes the 3 min Touch-Free Auto Wash environmentally friendly?2024-10-03T09:28:29+10:00

Though your car enjoys a double spray water feature, the 3 min Touch-Free Auto Wash uses less water than most other in-bay automatics, conserving resources. Our eco-friendly technology includes features like monitoring vehicle height and activating nozzles only when needed, which reduces water waste while ensuring an effective clean.

Data shows that the 3 min Touch-Free Auto Wash uses approximately 162 litres per car wash, compared to up to 300 litres used by other in-bay systems.

Go to Top